COVID-19

Traveling with groups in the outdoors is an inherently risky activity.  We advise anyone who is high risk for Covid-19 to consult their doctor and to consider if they should partake in this activity.  We may take some steps to specifically mitigate or reduce the risk of transmitting communicable diseases, such as Covid-19, but we can not reduce all risk and everyone attending one of our trips should be comfortable with those risks.

Booking Requirements

• Name, contact phone number and email address are also required for all bookings.
• Please note that some trips have a 3% or other set land use recreation fee added to them.
• All trips require a paid deposit to be considered confirmed.

Deposits and payments

Single Day Trips:

• 31+ days prior to launch 30% deposit due, balance due 30 days prior to the trip.
• 30 days or fewer to launch – Full Payment due at time of booking.

Multi-day trips: 

• All reservations require a 50% deposit payment to be considered a valid reservation. Full trip payment is due 60 days prior to the trip departure date. If the trip is not paid in full by the 60 days prior to the trip launch the reservation will be subject to cancellation by Orange Torpedo Trips.

Cancellation Policy

Single and 1/2 Day Trips

• 72+ hours prior to trip launch: Eligible for a 50% refund of their full trip payment.
• 72 or fewer hours prior to trip launch: Forfeit their trip fee.
• We do not cancel trips due to smoke, rain, or thunder/lightening. Please consider purchasing travel insurance.

 

Multi-day Trips

Cancellation Policy – Multi-Day Trips

All deposits and payments are non-refundable.

We require the purchase of travel insurance through Travel Guard to protect your investment in case of illness, travel issues, wildfire smoke concerns, evacuation, or other unexpected problems. Please ask our office staff about this.

Trips will still run in smoky conditions as long as the river remains open. If the river is closed by authorities due to fire, road closures, or flooding, your payments can be moved to another trip or a future season but will not be refunded.

Trips cancelled by Orange Torpedo for low-water, or high-water conditions based on the experience and judgement of Orange Torpedo Trips staff will not be refunded, but the payment or deposit be allowed to roll over to another trip at any time. 

Trip Transfers

• 61+ days out: Transfer 50% of deposit to next year, or move to another same-season date at no charge

• 31–60 days out: Transfer 50% of deposit to next year, or move to another same-season date with a 15% fee

• 1–30 days out: No transfer of payments, but you may move to another same-season date with a 20% fee

• You may transfer your reservation to someone else at any time.

• Lodge trip cancellation policies are the same as camping trips with an addition of a $250 penalty on top of the standard re-booking fees listed above. This penalty is due to the limited lodging space and commitments we make to the lodges after you book your trip. 

Travel Insurance

We strongly advise purchase of travel insurance through Travel Guard.  Many policies include coverage of deposits and balance payments towards the trip which are non-refundable through Orange Torpedo Trips.  Coverages can also include evacuation fee coverage, which if you need to leave a trip early for any reason, transportation coverage will be at your expense. We strongly advise looking into third party insurance coverage. Our sales staff can get you a quote, just e-mail or call us.